We want you to be happy with everything you buy from Lovelands Honey. If something is not right, please get in touch and we will put it right.
This policy sits alongside your legal rights. Nothing here takes those rights away.
Your Right to Cancel
If you are buying as a consumer, you have 14 days from the day you receive your order to change your mind and cancel it. You do not need to give a reason.
Once you have told us you are cancelling, you have a further 14 days to send the goods back to us.
What This Does Not Cover
There are a few things the right to cancel does not apply to:
- Food that has been opened. Jars and other sealed food items cannot be returned once the seal is broken, for hygiene and food safety reasons, unless the item is faulty.
- Bespoke and personalised items. Wedding favours, gift baskets and anything else made or put together to your requirements are made specially for you, so they cannot be cancelled once we have started work on them.
How to Cancel or Return Something
Email us at lovelandsbeeline@gmail.com or call 07941 669278, and tell us your order number and what you would like to return. We will confirm the return address and talk you through the next step.
Please send goods back in a condition we can reasonably expect: unused, unopened where applicable, and with any packaging that protects them in transit.
Return Postage
If you are returning something because you have changed your mind, you pay the cost of sending it back to us. We recommend a tracked service, because the goods are your responsibility until they reach us.
If the item is faulty, damaged or not what you ordered, we cover the cost of the return.
Refunds
We will refund you within 14 days of receiving the goods back, or of you showing us that you have sent them, whichever is sooner.
Refunds go back to the payment method you used. We refund the price of the goods plus the standard delivery cost we charged you. If you chose a faster delivery option, we refund the standard rate rather than the upgrade.
Faulty or Damaged Goods
If something arrives faulty or damaged, tell us within 30 days and you can ask for a full refund. After 30 days, we will offer a repair or a replacement, and a refund if that is not possible.
Photographs help us sort things out quickly, particularly if a jar has been broken in transit, so please send them if you can.
Damaged in the Post
Glass jars travel well but not perfectly. If your parcel arrives damaged, please let us know within 7 days of delivery, with a photograph of the parcel and the contents, and we will replace or refund the affected items.
Getting in Touch
Lovelands Honey
Lovelands Farm, Belchamp St Paul
Email: lovelandsbeeline@gmail.com
Telephone: 07941 669278