This policy explains what we do with your personal information when you buy from us, contact us, or use this website.
Who We Are
Lovelands Honey is a family beekeeping business based at Lovelands Farm, Belchamp St Paul. We are the data controller for the information described here.
You can reach us at lovelandsbeeline@gmail.com or on 07941 669278.
What We Collect
We collect only what we need:
- When you place an order: your name, delivery and billing address, email address and telephone number, along with details of what you bought.
- When you contact us: your name, email address and whatever you choose to tell us in your message.
- When you use the site: anonymous information about how the site is used, through cookies and analytics.
We do not see or store your full card details. Payments are handled by our payment provider, who processes them securely on our behalf.
Why We Use It, and Our Lawful Basis
- To fulfil your order, including delivery and any questions about it. Our lawful basis is performance of a contract with you.
- To reply to an enquiry you have sent us. Our lawful basis is our legitimate interest in answering people who contact us.
- To meet our legal obligations, such as keeping records of sales. Our lawful basis is legal obligation.
- To understand how the site is used so we can improve it. Our lawful basis is consent, given through the cookie banner.
Who We Share It With
We do not sell your information to anyone. We share it only where we have to in order to run the business:
- Our payment provider, to take payment.
- Royal Mail or our chosen courier, to deliver your order.
- Our website host and email provider, who store the data on our behalf.
Cookies and Analytics
This site uses cookies to keep your basket working and to measure how the site is used. Analytics cookies are only set if you agree to them. You can change your mind at any time through your browser settings or the cookie banner.
How Long We Keep It
Order records are kept for six years, because HMRC requires us to keep business records for that long. Enquiries that do not lead to an order are deleted within two years. Analytics data is retained according to the settings in our analytics tool.
Your Rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete it, where we do not have to keep it
- object to us using it, or ask us to restrict how we use it
- withdraw consent, where consent is what we relied on
Email us and we will deal with your request within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to This Policy
If we change how we handle personal information, we will update this page.